Level 2 Desktop Support

Randstad is currently working with a large public sector client to find a Level 2 Helpdesk/ IT Support Officer. This is for a short term contract (2 months) based in St Lucia, Brisbane.

Role Overview:

The IT Support Officer role involves providing level 2 technical support across Windows, macOS, Linux, and AV systems, ensuring cybersecurity compliance, and maintaining IT assets and service management, while supporting staff with a commitment to customer service excellence and teamwork. This role would be completing windows 10 to 11 hardware and/or software upgrades.

The ideal candidate for this role will possess:

• Qualifications and training equivalent to an undergraduate degree in IT or related field or an equivalent combination of relevant experience and/or education/training.
• Experience providing support and deployment of the various PC operating system environments: Windows, macOS, or Linux, operational components and systems.  
• Experience in dealing with people in a service capacity within an IT service management environment.
• Demonstrated effective interpersonal, oral and written communication skills particularly, in documenting processes and work instructions, and interpreting client requirements.
• Ideally 2+ years of level 2 desktop support experience in a large scale corporate environment.

• Deployment of computers and related hardware.
• Disposal and decommissioning of computer equipment.
• Resolution of related Level 2 desktop support issues.
• Adherence to documented operational procedures.
• Adopt and promote cyber security practices in compliance with the Cyber Security Policy and procedures.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.